Shipping and delivery time
Delivery Policy
1. General conditions
The delivery period is calculated from the payment confirmation in business days, meaning it does not include Saturdays, Sundays, or holidays.
In exceptional cases, deliveries may occur on Saturdays, Sundays, and holidays by one of our partners (Post Office and Carrier).
IMPORTANT: after an order is finalized, it is not possible to change the delivery method, request advancement, or prioritize it. All delivery times consider stock, region, invoice issuance process, and product preparation time. With each status update of the order, our system automatically sends alert emails. Therefore, it is important to keep your email updated in your registration.
After the order is completed, it is not possible to change the delivery address. If you have provided the wrong address, please contact customer service and request the cancellation of the purchase.
After canceling, update the delivery address in your registration.
IMPORTANT: for security reasons, under no circumstances will our operators change the delivery address or the customer's registration data. If you have provided an incomplete address, please contact customer service and provide the missing information.
Delivery can only be made to a person over 18 years of age who presents an identification document.
The carrier is prohibited from:
- Entering the residence;
- Delivering by alternative means (e.g., hoisting product through a window);
- Performing product installation or maintenance;
- Opening the packaging of the