Bit Wi-Fi Privacy Policy

Privacy Policy - Bit Wi-Fi

 

1. Introduction

 

BitElectronics ("we", "our" or "company") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, store, and protect your information when you use our Bit Wi-Fi mobile application.

 

2. Information We Collect

 

2.1 Information you provide:

  • Login credentials: username and password to connect to the Mikrotik router.

  • Connection settings: router IP address, port, SSL settings.

  • Storage preferences: option to remember credentials for easier access.

2.2 Automatically collected information:

  • Usage data: how you interact with the application (screens accessed, functionalities used).

  • Technical data: device information (model, operating system, app version).

  • Connectivity data: connection status with the Mikrotik router.

  • Error logs: information about connection failures to improve service.

2.3 Mikrotik router information:

  • System data: information about router resources (CPU, memory, temperature).

  • Network data: WiFi settings, DHCP leases, network interfaces.

  • Monitoring data: network traffic and performance statistics.

 

3. How We Use Your Information

 

3.1 Main purposes:

  • Service provision: to operate and maintain the management application.

  • Authentication: to verify credentials for router access.

  • Monitoring: to track Mikrotik router status and settings.

  • Configuration: to allow changes to network settings.

  • Technical support: to provide support and resolve connectivity issues.

3.2 Secondary purposes:

  • Improvements: to develop and enhance application functionalities.

  • Security: to protect against unauthorized access attempts.

  • Analysis: to perform statistical usage analysis (anonymous).

  • Communication: to send important updates about the application.

 

4. Information Sharing

 

4.1 We do not sell your information: We do not rent or trade your personal data to third parties.

4.2 Authorized sharing: We may share information only in the following situations:

  • Service providers: companies that assist us in operating the application.

  • Legal obligation: when required by law or court order.

  • Protection of rights: to protect our rights or safety.

  • Explicit consent: when you expressly authorize it.

4.3 Third-party services:

  • Cloud services: for secure storage of settings.

  • Analytics: for usage and performance analysis (anonymous data).

 

5. Storage and Security

 

5.1 Data security:

  • Encryption: all credentials are stored with advanced encryption.

  • Limited access: only authorized employees have access to the data.

  • Continuous monitoring: 24/7 security systems.

  • Regular backups: backup copies of important data.

5.2 Data retention:

  • Credentials: kept only while the "remember" option is active.

  • Usage data: retained for up to 1 year for analysis and improvements.

  • Error logs: stored for up to 6 months for problem resolution.

  • Deletion: possibility of complete deletion upon request.

 

6. Your Rights

 

6.1 Rights of access and control:

  • Access: request a copy of your personal data.

  • Correction: correct incorrect or outdated information.

  • Deletion: request the deletion of your personal data.

  • Portability: receive your data in a readable format.

  • Objection: object to the processing of your data.

6.2 How to exercise your rights:

  • Email: contato@bitmex.com.br

  • Phone: 6434329293

  • Address: Av. Osvaldo Cruz 1547D

  • Hours: Monday to Friday, from 9 AM to 6 PM.

 

7. Cookies and Similar Technologies

 

7.1 Use of technologies:

  • Local storage: to save settings and preferences.

  • Sessions: to maintain an active connection during use.

  • Cache: to improve application performance.

7.2 Control: You can clear stored data in the application or device settings.

 

8. Minors

 

8.1 Age restriction: Our service is not intended for individuals under 18 years of age.

8.2 Responsibility: Parents and guardians can contact us if they believe their children have provided personal information.

 

9. International Transfers

 

9.1 Storage: Your data may be stored on servers outside of your country.

9.2 Protection: We ensure adequate security and privacy protections in accordance with applicable laws.

 

10. Demo Mode

 

10.1 Fake user: The application includes a demo mode with special credentials (BitWifi-dev/1020304050).

10.2 Demo data: This mode does not collect or store actual router data; it is used only for demonstrations.

 

11. Changes to this Policy

 

11.1 Updates: We may periodically update this policy. We will notify you through the application, email, or website.

11.2 Acceptance: Continued use after changes constitutes acceptance of the new policy.

 

12. Contact

 

12.1 Privacy Department:

  • Email: contato@bitmex.com.br

  • Phone: 6434329293

  • Address: Av. Osvaldo Cruz 1547D

  • Hours: Monday to Friday, from 9 AM to 6 PM.

12.2 Supervisory authority: If you are not satisfied, you can contact the data protection authority in your country.

 

13. Applicable Law

 

This Privacy Policy is governed by Brazilian laws, including the General Data Protection Law (LGPD - Law No. 13,709/2018).

BitElectronics